Our goal is to deliver the highest quality products that you love, if something is off, we’ll do our best to make it right – please review our policy below:

Coffee Returns:

Because coffee is a perishable product, we’re unable to accept returns once a bag has been opened.
If your coffee arrived damaged, incorrect, or defective in any way, please email us within 10 days of receiving your order so we can review your situation & make it right.

To start a return or refund request, contact us at info@traction.coffee, include your order number & a brief description of the issue.

Merchandise Returns (Apparel & Accessories)

Unworn & unwashed apparel (such as shirts) may be returned or exchanged within 10 days of delivery.
Returned items will be inspected upon arrival to ensure they’re in new condition before a refund or exchange is issued.

Please note that return shipping costs are the responsibility of the sender, or may be deducted from your refund if a prepaid return label is provided.

Refunds

Approved refunds will be issued to your original payment method once the returned item has been received & inspected. Please allow 3–5 business days for the refund to appear in your account after processing.

Contact Us

If you have any questions about your order, our coffee, or this policy, reach out anytime: info@traction.coffee